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Still not connected? It's time to try to force your browser to open the login page. An easy trick is to load the router's default page. Try entering If that doesn't work, open your network settings again, and note your computer's IP address as in the screenshot above. Try entering that IP address in your browser, replacing the last number with 1. Or, if you're trying to connect to a company's public Wi-Fi network—perhaps Gogo internet on a flight or your cell carrier's Wi-Fi network in a mall—try opening that company's website.
Most public Wi-Fi networks let you browse their company site without logging in, and they often have a link to their Wi-Fi login page. For instance, on a Delta flight, I opened delta. The problem could be that your browser cache is still trying to use the DNS info it knows to access sites, instead of loading the Wi-Fi login page.
And sometimes you can break it out of that loop by visiting something new. You could clear your browser cache, but that's annoying, and you'd have to log back in to everything. Instead, open an Incognito window in your browser, which loads with a clean slate. Another good option is to manually visit the site your device tries to open in the background when connecting to new Wi-Fi networks. You may have noticed your device loading captive.
Here are the default pages, each of which works on any platform:. Apple iOS and macOS: captive. Microsoft Windows: www. Google Android and Chrome: google. Tip: The reason you need to load a non-HTTPS site is that if you try to visit a secure site and your network tries to redirect your browser to a login screen, your browser will prevent the redirect to keep your data secure—something that will also keep you from logging in to that Wi-Fi network.
On a Mac, there's another simple way to clear your network settings and likely get the login screen to load: a new network location. Network locations store your network settings for different locations, perhaps to make your computer use a different DNS at home than at the office or for an easy way to change which networks you connect to by default. Open your System Preferences and select Network again. Select it, and then try to connect to the network you want.
Just remember to switch back to your default network location when you're back at your office or home. Sometimes nothing works. In that case, do the one thing that typically fixes every electronic device: restart. Didn't work? Try logging out of your account on your computer and then log back in—or just restart your computer. Still stuck? Clear your browser cache. That didn't work? Might be time to ask around and see if anyone else can use the internet. Perhaps that Wi-Fi connection is just down, or the router needs to be restarted.
With any luck, you should be able to get the Wi-Fi network screen to load and can get back to work—hopefully without trying everything in this list! You've gone to all that trouble to get connected to a Wi-Fi network—but don't stop there. If you're on a public Wi-Fi network, you should also use a VPN to encrypt your data and keep it secure from prying eyes.
And you may need to use a VPN to access your company's internal data and services. Either way, remember to turn on your VPN on whenever you're on public Wi-Fi—as soon as you've gotten past the login screen, at least. Free Wi-Fi is not worth compromising your security. Then, another great way to keep your data secure is with a password manager app, so you can easily use a unique, random password for each site.
Here are the best password manager apps to try. There's another way to get online if public Wi-Fi isn't working: your cell connection. That way, you can make a private Wi-Fi network to connect any of your other devices. You can often do the same over Bluetooth or a USB cable if you only need to get your laptop online.
Here's how to make a personal hotspot from your smartphone with iOS and Android. Odds are you'll need these tips when you're offline and can't connect to the internet—which means you won't be able to re-open this page and refresh your memory about how to get your Wi-Fi to connect.
So, we made a free PDF cheat sheet for you. It includes all of this article's core tips in a quick PDF that you can save and share with your friends and colleagues. Make sure to keep a copy of this How to connect to public Wi-Fi when you can't PDF saved on your computer and phone so you'll have these tips the next time you need them. Download How to connect to public Wi-Fi when you can't. Originally published January 16, ; updated September 21, , November 13, , and December 3, , with a few extra tips.
Matthew Guay is an editor and writer in Bangkok. When he's not writing, he's likely reading a new book or exploring random streets in a new city.
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