Know someone who does? Share it with us so we can continue to expose this fraud for what it is.. If they can do it so can we. Steve is a long-time New Hampshire resident, blogger, taxpayer advocate, and a member of the Board of directors of The Alliance. He is the Editor at Large and a co-owner of GraniteGrok. Email address. Support Help. Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping. Backup: This is the copy of files that you've backed up to our servers. InfoCenter: This is the Carbonite user interface on the Windows version of the product. Carbonite Backup Drive CBUD : this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up. While in this state, no files or changes will be backed up to our servers. Common Articles. Safe and Safe Pro Not sure?
We're here for you. Contact us any time. We would be sad to see you go because we want you to get the full benefit of your Carbonite subscription. Before you cancel or request a refund, did you know that you can transfer your existing Carbonite subscription to restore all your files or start a new backup? The sections below are collapsed.
After you deactivate a Carbonite Safe or Carbonite Safe Backup Pro subscription, you can continue to use existing features until the expiration date. After 30 or 60 days of expiration , your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer. After the refund is processed, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.
For refund requests, please gather your billing information and contact us by phone. After you deactivate automatic renewal or your refund is processed by Carbonite, you can uninstall Carbonite from your Windows and Mac computers to stop receiving product notices. Cancellations and Refunds. When you launch Carbonite for the first time, you are given the choice to create a backup set.
A backup set defines the parameters for backing up a group of directories or an application. The following databases and live applications can be selected for backup:.
The backup set would allow you to specify what you would like to backup, where you would like to back up, how you would like to back up and when you would like to back up. For additional information about creating a backup set and backing up a server, please view this article on Creating a Backup Set. While performing a backup to the cloud with Carbonite, you may receive an error message about exceeding your storage quota. This occurs when your backups on the cloud have exceeded the amount of storage you have purchased for your account.
This problem can be resolved by purchasing additional storage or deleting some of your backups. Please note that deleted cloud backups can not be recovered. For a detailed walk-through on purchasing additional storage or removing older backups, please view this article. You can check anything related to your account status and information through your Carbonite portal. The portal is associated with your account and lets you manage your subscriptions, manage security questions, change your password, manage your devices, invite users and administrators, and much more.
The current version of Carbonite for servers is designed to support the following versions of Windows:. For additional information about system and hardware requirements, please view this article. Carbonite uses advanced encryption at every stage while backing up. Carbonite FAQs. Is Carbonite a good backup? How much does Carbonite cost? Is Carbonite safe?
What does Carbonite back up? How much can I back up with Carbonite Safe plans? How much does Safe backup cost? Will Carbonite work with my computer? Carbonite Safe plans are available for both Windows and Mac. How do I get my files back? Is Carbonite secure?
Can I use Carbonite to back up my external hard drive? Can I use Carbonite to free up space on my hard drive? How does Carbonite compare to other cloud backup services? There are a lot of companies that offer cloud backup, but Carbonite is unique for several reasons: Backup is the only thing we do — our only business.
What types of computer files does Carbonite back up? Carbonite Safe Backup Pro does not back up: Application program files the files you install when you install a program such as Microsoft Word, Quicken Temporary files files your programs create for various reasons, while you're using the program System files files that make up part of your Windows or Mac OS operating system Note: Any file over 1 TB must be manually added to your backup.
To add files to your backup, please use the following articles: How to Back Up Files on a Windows Operating System How to Back Up Files on a Mac With Carbonite, you can also add files and folders located on your local external hard drive to your backup. How do I restore computer files with Carbonite? There are a few ways to restore files depending on your needs: Restoring All of Your Files - You would want to restore all of your files if you switched computers or have formatted your drives and need to get all of your backed up data downloaded onto the computer.
Please click a link below for detailed instructions on how to restore all of your files to your computer: For Windows For Mac Restoring Individual Files and Folders - You would want to use this option if you accidentally deleted a file or folder and need to retrieve the contents quickly without bringing everything back.
Please click a link below for detailed instructions on how to restore individual files or folders to your computer: For Windows For Mac Restoring through Anytime Anywhere Access - You would want to use this option if you are not at your computer and need to retrieve a backed up file for use. Please click the link below for detailed instructions on how to use Anytime Anywhere Access to restore files to your computer: Using Anytime Anywhere Access Searching for Files to Restore Windows Only - You would want to use this option if you don't know the name of the file s or folder s you need to restore.
Please click the link below for detailed instructions on how to search your backup for files to restore: Using the Restore Search Restoring Previous File Versions Windows Only - This option is best used when a file has been overwritten accidentally or by another program and you need to retrieve an earlier version of it.
Please click the link below for detailed instructions on how to restore a previous version of a file: How to Restore a Previous File Version.
How can I avoid exceeding my storage quota? For a detailed walk-through on removing backed up files from our servers, please click on one of the links below: Removing Backed up files from a PC Removing Backed up files from a Mac If you choose to purchase additional storage space, you can do so at any time through your Carbonite dashboard. Within your account, click Account Summary on the left navigation bar and you will see your current subscription displayed on the screen.
To add additional storage, click Add Storage and follow the on-screen instructions. After making your selection, click Checkout to proceed. A summary of your order will be displayed on this screen. Once you are satisfied with your selection, click Place Order to finalize the purchase. You will receive confirmation once the purchase has been successfully completed and the additional storage has been applied to your account. How do I transfer Carbonite computer backup to a new computer?
If you have logged in as an Administrator, please select your username from the Dashboard. Locate the computer you wish to move and select Reinstall on this computer from the Computer Actions drop down menu.
Click Download Now and follow the instructions to complete the installation.
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